Credit Collector

Functieomschrijving

Job Title

Credit Collector / Credit Control

Location & Working Hours

Location: Rotterdam
Hours: 40 hrs per week
Type: Freelance

Role Overview

Results-driven Credit Collector responsible for managing a B2B debtor portfolio, improving payment behaviour, reducing DSO, resolving disputes and strengthening cash-flow performance through proactive stakeholder engagement and process optimisation.

Key Responsibilities

• Manage and optimise the end-to-end Order-to-Cash process
• Own a dedicated B2B debtor portfolio
• Monitor and collect outstanding receivables
• Maintain proactive contact with national and international customers via phone and email
• Assess and process refunds and claim payments
• Identify, investigate and resolve payment disputes
• Escalate potential collection and credit risks in a timely manner
• Collaborate with Account Managers and Sales to review outstanding balances and collection strategies
• Conduct monthly reviews of outstanding positions with internal stakeholders and management
• Initiate and support process improvements to enhance customer satisfaction and financial performance

Expertise & Competencies

Credit Management & Collections

• Management of B2B debtor portfolios
• Cash collection and receivables management
• Reduction of Days Sales Outstanding (DSO)
• Credit risk awareness and escalation
• Customer payment behaviour analysis

Order-to-Cash Process

• End-to-end Order-to-Cash ownership
• Improve collection effectiveness
• Optimise dispute resolution processes
• Support cash flow and working capital objectives

Customer & Stakeholder Management

• Build strong relationships with internal and external stakeholders
• Collaborate with customers, sales teams, account managers, finance teams and management
• Provide high level of customer service while maintaining collection objectives

Dispute & Resolution Management

• Identify and investigate disputed invoices
• Coordinate with internal stakeholders to resolve payment issues
• Reduce dispute cycle times and prevent recurring issues

Process Improvement

• Identify opportunities to improve collection and billing processes
• Drive operational efficiencies within the Order-to-Cash cycle
• Contribute to initiatives that improve customer satisfaction and financial performance

Systems & Tools

• Experience with financial and ERP systems
• Affinity with various software applications
• Accurate administration and reporting of collection activities

Professional Skills

• Strong communication skills in Dutch and English
• Customer-focused and service-oriented mindset
• Analytical and problem-solving capabilities
• Proactive and entrepreneurial approach
• Highly accurate and detail-oriented
• Able to work independently and contribute effectively within a team

Summary

This role focuses on optimising the Order-to-Cash process and managing customer receivables in a B2B environment, with the aim of reducing outstanding debt, improving payment behaviour, resolving disputes efficiently and driving process improvements that strengthen customer satisfaction and financial performance.

Eisen

• Indien van toepassing: Het betreft tijdelijke invulling van een reguliere
  functie die normaliter door werknemers wordt ingevuld. De opdracht leent
  zich daarom niet voor invulling op zzp-basis. Eventueel geïnteresseerde
  zzp’ers kunnen zich op detachering- of uitzendbasis laten aanbieden door
  een bureau. Doorleenconstructies zijn nadrukkelijk niet toegestaan. Indien
  blijkt dat dit criterium niet naar waarheid door de leverancier is
  ingevuld, wordt de opdracht per direct beëindigd en komt alle mogelijke
  schade voor rekening en risico van leverancier
• Kandidaat heeft minimaal xx jaar werkervaring in gevraagd profiel
• Kandidaat heeft minimaal een afgeronde xx opleiding
• Kandidaat is in het bezit van de volgende certificaten

Je sollicitatie dient uiterlijk 29 juni 2026 om 22:00 uur door ons te zijn ingediend, voorzien van een motivatie (waarin wordt toegelicht hoe aan de eisen en gunningscriteria wordt voldaan) en twee referenties. Wij ontvangen je gegevens graag minimaal één werkdag vóór de sluitingsdatum.