Functie
Senior UX Researcher — Consumer Banking (1.0 FTE)
Summary: Use research to improve the mobile banking experience for millions of retail customers. As a Senior UX Researcher in Consumer Banking, you will turn customer insights into tangible improvements, work across the consumer domain and Growth Acceleration, and help shape features such as AI-enabled banking, shared banking and financial well‑being—with specific attention to Generation Z.
What you will do
Plan, organise and conduct qualitative and quantitative user research using a range of methods and translate findings into clear, actionable recommendations.
Explore topics such as financial well‑being, privacy, sustainability and the mobile banking app.
Advise design teams and business stakeholders on knowledge gaps, research priorities and customer needs.
Coordinate research activities across multiple workstreams and safeguard research quality.
Coach designers and product managers in conducting research and help strengthen research maturity across teams.
Challenge assumptions and determine when additional research does—or does not—add value.
Skills, tools and areas of expertise
Qualitative user research (usability testing, interviews, diary studies, field research).
Quantitative user research (surveys, statistics, data analysis, experimental methods).
Experience with planning and executing large‑scale, complex research initiatives.
Ability to oversee and prioritise multiple research workstreams simultaneously.
Strong advisory skills and the ability to challenge stakeholders constructively.
Must-haves
At least five years of experience as a UX researcher in a complex working environment.
In‑depth knowledge of qualitative and quantitative research methods.
Proven ability to translate insights into actionable recommendations for design, product and business.
Strong command of English.
Nice-to-haves
Proficiency in Dutch.
Practical experience with usability testing, interviews, surveys, diary studies and field research.
A pragmatic, proactive and flexible approach; interest in collaboration, inclusion, innovation and continuous improvement.
Day-to-day and collaboration
Conduct research, analyse insights, advise stakeholders, coach colleagues and ensure findings are applied in design and product decisions.
Collaborate with designers, product managers, researchers and other stakeholders across the consumer domain and Growth Acceleration.
Work arrangement & practical information
Working model: Hybrid. Wednesday is a designated office day; colleagues generally also come in on Tuesdays and Thursdays.
Employment type: 1.0 FTE.
Availability: Candidate must be available throughout the entire duration of the assignment.
Documentation: Candidate must be in possession of a valid passport or ID and bring it to the interview and at the start of the assignment.
Pre‑employment screening: A pre‑employment screening will be executed for selected candidates; a start is only possible after successful completion.
Application materials: Personal motivation and CV in English are requested.
Eisen
- We are looking for 1 FTESuppliers can offer just one candidate for this position. Multiple candidates per supplier are not allowed, all candidates will be rejected
- Please clearly indicate in the motivation field whether the candidate has any planned vacation or special leave during the duration of this assignment
- Please provide in the CV whether an internal reference can be requested
- At least five years of experience as a UX researcher in a complex working environment
- Experience independently leading large-scale, complex research initiatives
- In-depth knowledge of qualitative and quantitative research methods
- The ability to oversee and prioritise multiple research workstreams simultaneously
- Strong advisory skills and the ability to challenge stakeholders constructively
- Experience translating insights into actionable recommendations for design, product and business challenges
- Strong command of English
- Candidate should be submitted exclusively to Magnit – Rabobank during the exclusivity period of 4 business days on one request
- Furthermore, the candidate has to be available throughout the entire duration of the assignment
- All submitted candidates must be in possession of a valid Passport or ID card, which must be taken along to the interview and at the start of the assignment
- If the candidate is selected to start, a pre-employment screening will be executed
- Your candidate is only allowed to start after the pre-employment screening has been completed successfully
- Complete all candidate details correctly. Enter the candidate's contact details under ‘email address and telephone number’. The same applies to the address
Gunningscriteria
- Bij voorkeur beheersing van de Nederlandse taal
- Het is een pre als je ervaring hebt met usability testing, interviews, surveys, analysis, diary studies en field research
Extra informatie
Je sollicitatie dient uiterlijk 12 oktober 2026 om 12:00 uur door ons te zijn ingediend, voorzien van een motivatie (waarin wordt toegelicht hoe aan de eisen en gunningscriteria wordt voldaan) en twee referenties. Wij ontvangen je gegevens graag minimaal één werkdag vóór de sluitingsdatum.
