Functie
Senior UX Researcher, Consumer Banking
About the role
Use research to improve the mobile banking experience for retail customers, including Generation Z. You will uncover the drivers of customer behaviour and turn insights into practical improvements to design, services and the customer experience.
You will combine strategic thinking with hands-on research across Consumer Banking and Growth Acceleration. Your research may cover financial well-being, privacy, sustainability, AI-enabled banking, shared banking and the mobile banking app.
What you’ll do
Plan, lead and conduct qualitative and quantitative research using a range of methods.
Analyse findings and translate them into clear, actionable recommendations for design, product and business decisions.
Advise design teams and stakeholders on customer needs, knowledge gaps and research priorities.
Coordinate research across multiple workstreams and safeguard research quality.
Lead complex research initiatives independently and, where relevant, set up and oversee broader research programmes.
Coach designers and product managers in conducting research and help strengthen research maturity.
Challenge assumptions and assess when further research will—or will not—add value.
Bring a fresh, critical perspective informed by broad and deep research experience.
What you bring
At least five years of experience as a dedicated UX Researcher in a complex working environment.
In-depth expertise across qualitative and quantitative research methods, including the ability to conduct detailed analyses.
Experience independently leading large-scale, complex research initiatives and overseeing multiple workstreams.
Strong practical experience with methods such as usability testing, interviews, surveys, statistics, data analysis, diary studies, field research and experimental research.
Strong advisory skills and the ability to constructively challenge stakeholders.
Experience turning research insights into actionable recommendations for design, product and business challenges.
Strong command of English.
Nice to have
Proficiency in Dutch.
A pragmatic, proactive and flexible approach.
An interest in collaboration, inclusion, innovation and continuous improvement.
Eisen
- At least five years of experience as a UX researcher in a complex working environment
- Experience independently leading large-scale, complex research initiatives
- In-depth knowledge of qualitative and quantitative research methods
- The ability to oversee and prioritise multiple research workstreams simultaneously
- Strong advisory skills and the ability to challenge stakeholders constructively
- Experience translating insights into actionable recommendations for design, product and business challenges
- Strong command of English
Gunningscriteria
- Proficiency in Dutch
- Experience with usability testing, interviews, surveys, analysis, diary studies and field research
- Pragmatic, proactive and flexible approach to work
- Strong interest in collaboration, inclusion, innovation and continuous improvement
Extra informatie
Competenties
You conduct qualitative and quantitative user research
You collaborate with designers, product managers and researchers
You help create a better mobile banking experience for retail customers, including Generation ZYou know how to uncover the drivers of customer behaviour and translate insights into better customer experiences
You plan, organise and conduct user research using a range of methods, translating the findings into clear recommendations
You explore topics such as financial well-being, privacy, sustainability and the mobile banking app
You advise design teams and business stakeholders on knowledge gaps, research priorities and customer needs
You coordinate research activities across multiple workstreams and safeguard research quality
You coach designers and product managers in conducting research and help further strengthen research maturity across the organisation
You are confident in challenging assumptions and can determine when additional research will—or will not—add value
Qualitative user research
Quantitative user research
Usability testing and interviews
Surveys, statistics and data analysis
Diary studies, field research and experimental research methods
You conduct research, analyse insights, advise stakeholders, coach colleagues and ensure that research findings are applied in design and product decisions
You work with qualitative and quantitative research methods, including interviews, usability testing, surveys, data analysis, diary studies and field research
You work within Chapter Design, collaborating with designers, product managers, researchers and other stakeholders across the consumer domain and Growth Acceleration
Je sollicitatie dient uiterlijk 10 november 2026 om 12:00 uur door ons te zijn ingediend, voorzien van een motivatie (waarin wordt toegelicht hoe aan de eisen en gunningscriteria wordt voldaan) en twee referenties. Wij ontvangen je gegevens graag minimaal één werkdag vóór de sluitingsdatum.
